Question 1

What are your current opening hours?

Accepted Answer

Monday - Friday: 9:00AM - 6:00PM
Saturday: 10:00AM - 5:00PM
Sunday: CLOSED

Question 2

Where are you located?

Accepted Answer

54 Station Place, Sunshine VIC 3020. We are right opposite of the Sunshine Train Station on the side where the main bus/taxi depot is.

Question 3

Where is the best place to park my car?

Accepted Answer

There is free public parking all around our premises. The best parking location would be along Withers Street, Dickson Street or at the Sunshine Train Station.
 
We are also easily accessible via public transporation if you prefer not driving.

Question 4

Can I still order through FourSquare Education even though my school booklist is from a different supplier?

Accepted Answer

Yes, of course! We stock books for all schools throughout Victoria. Please visit our bookshop or search our online store for the books that you require. If there is a certain book that you cannot find, please do not hesitate to contact us!

Question 5

Why is no one picking up my phone calls?

Accepted Answer

The Summer period is our busiest time of the year so we do apologise if your calls are not getting through. Our team is trying our best to answer all your queries and calls, however all our lines can be constantly busy. Please try to contact us again at a different time, SMS us, email us, or to leave us a message, please click here.
 
Thank you for your patience!

Question 6

How do I check the status of my online order?

Accepted Answer

If your online order has been dispatched, you would receive either a SMS or email with your tracking number and details on how to track the delivery.
If your online order has not been dispatched yet, please allow up to 5 working days. If you have not heard from us after 5 working days, please have your order number ready on the phone or email us: info@foursquareeducation.com.au

Question 7

How long does shipping/postage take?

Accepted Answer

Most orders are processed and packaged within 2 business days if they are ready in store. On most occasions, it will take 1-2 business days for the courier to deliver it to your address. If there is a delay with any items on your order, our staff will contact you to let you know.

During our Back to School period you may experience some delays receiving your order due to the influx of orders that we experience during this time.

Question 8

Can I make a special order for an item I cannot find on your website?

Accepted Answer

Yes. We are able to order almost any book you may require! Please email us at info@foursquareeducation.com.au with the item you cannot find and we will be in contact shortly with availability and pricing.

Question 9

What will happen if I order a book that has not been published yet?

Accepted Answer

If a book that you have ordered has a late release date, it will remain on backorder for you. If the release date after 31 December 2025, the rest of your items will be shipped to you first. Otherwise if the book is expected to be received before 31 December, we will wait for your order to be fully complete before posting it out to you.

Once the backordered book is published and becomes available, it will be sent out to your address as soon as possible.

Question 10

Can I order second hand books online?

Accepted Answer

Yes you can! You can now see our second hand stock availability from the main menu selection. All second hand books are firm sales and cannot be returned. We highly recommend visiting our store so that you can view the condition of the second hand books in person and purchase them in directly in store.
Please note: due to the high turnover of second hand books and constant stock variation, there may be a 24 hour delay in seeing the updated stock. Our staff will contact you if there are any issues relating to your second hand item.

Question 11

What payment methods do you accept for online orders?

Accepted Answer

We accept Visa and Mastercard.

Question 12

Is it safe to pay with my credit card on your website?

Accepted Answer

Yes. Your credit card information and details will not be stored under any circumstances. Our website uses a secure standard industry payment system with SSL security encryption and ISO/PCI security certifications.

Question 13

What method of delivery will be used to send my online order?

Accepted Answer

Orders are securely packaged and shipped via one of our partnered courier or Australia Post. We cannot post to PO Boxes so please provide an appropriate address to avoid any delays.

Question 14

How can I check if a book is available?

Accepted Answer

You’re more than welcome to use any of the following to check availability:
Email info@foursquareeducation.com.au (Recommended method if you have more than 2-3 books to ask about. Our staff will respond to you with pricing and have it all listed down for you so that you’re not waiting on the phone.)
Call our store or text message our contact number.
Visit our store: 54 Station Place, Sunshine VIC 3020. We sell direct to the public who walk in and we accept any school’s booklists.

Question 15

When an item is ‘out of stock’ how long does it take to arrive in store?

Accepted Answer

It depends on the particular title as there are several reasons why a book is on backorder. Please contact us for an estimate time.

Question 16

I purchased a digital resource from the online store. How will I receive my digital code?

Accepted Answer

All digital only products will be sent through to your nominated email. Digital codes are sent within 2-3 business days of the order date. If you have not received anything in your inbox, please check your spam/junk box.

Question 17

I can't find a book that I am looking for, can I still order it?

Accepted Answer

Yes! There are thousands of titles out there and we are continuously adding to our online catelogue so if you cannot find something that you're after, please let us know as we can most likely order it in for you!
 
If it is on your school book list and is not an exclusive-school published book then we should not have problems getting it in!
 
Simply call up our store or send through a message via the contact page!

Question 18

What is your Returns Policy?

Accepted Answer

At FourSquare Education, we strive to provide the best possible service to our customers. Please carefully review your cart before making a purchase, as we are unable to offer refunds for change of mind or cancellation once your order has been placed.

However, we do offer exchanges or store credit in the following circumstances:

1. Change of mind before 15th February 2026 or within 14 days of purchase for books only. We understand that people's preferences may change, so we allow for exchanges or store credit if you change your mind about a book purchase within the specified time frame. This ensures that you can find the perfect book for your needs, even if your initial choice didn't quite meet your expectations. Our goal is to provide a seamless and satisfying experience for our customers, and we appreciate your understanding and cooperation with our return and exchange policy.

2. Products are to be returned in same condition as it left the store; an un-damaged, ‘mint’ condition to qualify for an exchange/credit (except where faulty), with an original copy of the receipt.

Items that are returned blemished or damaged will not qualify.

The following products are not able to be returned or exchanged and are sold on firm sale basis (unless faulty, then a replacement copy will be given):
Digital Access Codes (eBook/StudyON/LearnON/oBook etc.)
Software (including eBooks)
Stationery (including calculators)
Second Hand Books
Special order items that has been ordered upon request
Custom Books

Unless stated otherwise, all credit notes have a 12 month expiry from the date of issue.
Please choose carefully and check your quantity input prior to submitting your order as we will not be responsible for any incorrectly ordered products or incorrect input of delivery address.

All exchanges need to be made in our Sunshine store. Do not post the book that you want to return to us via post as we will not be processing exchanges/returns received in the mail. Please come into store and our staff will be more than happy to help.

Question 19

I have read the Returns Policy and I am eligible for an exchange, how can I exchange my book for something else?

Accepted Answer

All exchanges need to be made in our Sunshine store. Do not post the book that you want to return to us via post as we will not be processing exchanges/returns received in the mail. Please come into store and our staff will be more than happy to help.

Question 20

What are the terms and conditions of the Summer Promotion?

Accepted Answer

Our summer promotion is available for all orders over $200 by using the promotion code "BTS26"

10% promotion only applies to selected items.

The promotion orders will be shipped out or is available for pick up in mid-January.

For Click and Collect orders, you will receive a text message once your order is ready for collection in mid-January.

You will be notified of any delays due to late releases or any other delays from the suppliers prior to the collection day.

Question 21

How do I shop the sale?

Accepted Answer

For all you earlybirds, you can take advantage of our Summer promotion! The minimum order total is $200.
 
OPTION ONE: Order in store for 10% off RRP
 
1. Hand in your booklist to us in store and you will not pay full price on most of the school books – you will save 10%* off the booklist price.
 
2. Pay for your order.
 
And that's it! Collection/Delivery date of your order will be in mid-January, well before school starts again. You will receive a SMS to notify you of when your order is ready to collect.

It will definitely be worth it if you take advantage of our submission promotions as you won't have to pay any packaging or processing fees that the school’s supplier may be charging. There are no additional fees to participate in this submission promotion!
 
OPTION TWO: Order online for 10% off RRP
 
1. Select the items you would like to purchase and add them to your cart.
 
2. Pay for your online order.
 
And that's it! You will receive notification confirming your order and you will be notified once your order is on its way or is ready for collection in store! Collection/Delivery date of your order will be in mid-January.

Question 22

I have missed the deadline for the Summer Promotion, do you offer any other discounts?

Accepted Answer

Yes! We give our customers 5% off most books all year round, including second hand prices (second hand books are available in-store only). 
 
This discount is also available for online orders so no one is missing out!

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